Shipping policy
Business Name: Cyranlighting
Company Name: Cyranlighting Inc.
Business Address: 2700 W Riverwalk Cir Unit B, Littleton, CO 80123, United States
Contact Email: info@cyranlighting.com
Phone: +1 (213) 757-1782
1. Order Processing & Preparation Time
Orders are processed after payment has been successfully authorized. You will receive an order confirmation email after completing your purchase. Once your order has shipped, we will send you a shipping confirmation email containing the available tracking information.
Because our lighting fixtures require production arrangement, order verification, quality inspection, secure packaging, and shipping coordination, preparation times vary by product type.
Estimated preparation times:
• Chandeliers: approximately 15–20 business days for production, quality inspection, secure packaging, and shipment preparation.
• Wall sconces: approximately 12–15 business days for production, quality inspection, secure packaging, and shipment preparation.
• Customized or made-to-order fixtures: preparation time may vary depending on the selected size, finish, customization requirements, and production schedule. The estimated timeline will be confirmed after the order details have been reviewed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Preparation time begins after payment has been successfully authorized and all required order or customization details have been confirmed. If additional information is required, our team will contact you by email.
2. Shipping Coverage
We currently ship within the United States.
We are working to expand our shipping services to additional regions in the future.
3. Standard Shipping & Delivery Time
Our lighting fixtures are fragile and require careful packaging. Depending on the product size and destination, we may use standard parcel shipping, freight shipping, large-item logistics, or another suitable delivery method.
Estimated standard delivery times after shipment:
• Chandeliers: approximately 4–6 weeks after shipment.
• Wall sconces: approximately 3–4 weeks after shipment.
• Customized or made-to-order fixtures: delivery time may vary depending on the product size, destination, carrier schedule, packaging requirements, and final-mile delivery conditions.
Delivery time is calculated from the shipment date, not the order date. Tracking information will be provided by email once it becomes available.
4. Expedited Shipping
Expedited shipping may be available for eligible orders for an additional $200 expedited shipping fee.
Expedited shipping applies only to the transportation period after the fixture has completed production, quality inspection, and secure packaging. The standard preparation time for chandeliers, wall sconces, customized products, and made-to-order products will still apply.
Expedited availability and the estimated delivery timeline depend on the selected product, size, weight, destination, packaging requirements, and carrier availability.
Customers who require faster delivery must contact us before placing an order. Our team will confirm whether expedited shipping is available and provide an estimated delivery timeline for the selected product.
Expedited shipping does not guarantee delivery by a particular date unless the delivery timeline has been confirmed by our team in writing before the order is placed.
5. Total Estimated Delivery Timeline
The total estimated delivery timeline includes both the preparation time before shipment and the transportation time after shipment.
General estimated timelines:
• Chandeliers: approximately 15–20 business days for preparation, followed by approximately 4–6 weeks for standard delivery.
• Wall sconces: approximately 12–15 business days for preparation, followed by approximately 3–4 weeks for standard delivery.
• Customized or made-to-order fixtures: the total timeline depends on the product specifications, customization requirements, production schedule, shipping method, and destination.
• Expedited orders: the applicable preparation time plus the expedited transportation period confirmed by our team before purchase.
All timelines are estimates and are not guaranteed delivery dates. If you need your order by a specific date, please contact us before placing your order so we can confirm production requirements, expedited shipping availability, and the estimated delivery timeline.
6. Shipping Costs
We offer free standard shipping on eligible orders within the United States.
Expedited shipping is available for eligible orders for an additional $200 fee. Availability must be confirmed with our team before the order is placed.
Any special freight charges or other additional shipping charges, when applicable, will be clearly communicated and confirmed before payment.
There are no hidden shipping fees.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or other available delivery information.
You can use the tracking information to monitor the delivery status of your order.
8. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, the shipment may be delayed, returned, or require additional delivery arrangements.
If you notice an address mistake, please contact us immediately at info@cyranlighting.com. We will do our best to update the shipping details before the order is dispatched, but address changes cannot be guaranteed once the order has entered production, packaging, or shipment processing.
9. Order Changes or Cancellation
If you need to modify or cancel your order, please contact us as soon as possible.
Order changes or cancellations can only be processed before the order has shipped. For customized or made-to-order lighting fixtures, changes or cancellations may not be available once production has begun.
Once an order has shipped, we are unable to cancel or modify it.
10. Damaged, Lost, or Delayed Shipments
If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping label.
If your package is confirmed lost in transit, please contact us. We will investigate the shipment with the carrier and provide an appropriate resolution.
While we work hard to provide accurate estimated timelines, delays may occasionally occur due to carrier disruptions, severe weather, peak-season logistics volume, customs or inspection procedures, final-mile delivery issues, or other unforeseen circumstances outside our reasonable control.
If a significant delay occurs, our team will continue to communicate with the customer and provide updates as they become available.
11. Duties and Taxes
Standard shipping costs are included for eligible U.S. orders. Customers will not be required to pay additional standard shipping fees upon delivery within the United States.
Any additional expedited or special freight charges will be confirmed before payment.
12. Contact Us
If you have any questions about production time, shipping, expedited service, or an existing order, please contact our support team:
Email: info@cyranlighting.com
Phone: +1 (213) 757-1782
Customer Service: Monday to Friday, 9:00 AM – 6:00 PM