Refund policy
Return and Refund Policy
This Return and Refund Policy applies to all purchases made through the Cyranlighting website.
Contact Information
For questions about returns, refunds, exchanges, cancellations, or order issues, please contact our customer service:
Email: info@cyranlighting.com
Phone: +1 (213) 757-1782
Address: 2700 W Riverwalk Cir Unit B, Littleton, CO 80123, US
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm
Return Window
Customers have 30 days from the delivery date to request a return or exchange.
Return Eligibility
To qualify for a return or exchange:
• The item must be unused and uninstalled
• The item must be undamaged and in resalable condition
• The product must be returned in its original packaging
• All parts, accessories, manuals, and mounting hardware must be included
• Proof of purchase is required
How to Start a Return or Exchange
Contact our support team at info@cyranlighting.com to initiate a return or exchange. Please include your order number, the reason for the return, and relevant photos when applicable. Our team will review your request and provide detailed return instructions.
Please do not return any product without contacting us first. Unauthorized returns may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or if you receive the wrong product, please contact us within 72 hours of delivery. Include your order number and clear photos or videos showing the product, packaging, shipping label, and the issue.
After reviewing the information provided, Cyranlighting will arrange an appropriate solution, which may include replacement parts, a replacement product, or a full refund. Cyranlighting will cover reasonable return shipping costs for confirmed damaged, defective, or incorrectly shipped items.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Customized, personalized, or special-order lighting fixtures
• Made-to-order products that have entered production
• Products that have been installed, assembled, modified, or used
• Products damaged due to improper installation, misuse, or customer handling
• Products returned without their original packaging, parts, or accessories
• Clearance or final sale items
Items Not Received
If your order has not arrived within the expected delivery period, please contact our customer service. We will investigate the shipment with the carrier.
If the carrier confirms that the package has been lost and the product cannot be located or delivered, Cyranlighting will issue a full refund or send a replacement product.
Order Cancellation
Orders may be canceled within 48 hours of being placed for a full refund. Cancellation requests received after the initial 48-hour period but before shipment will be processed with a cancellation fee equal to 30% of the total order amount, which will be deducted from the refund. Once an order has been shipped, it can no longer be canceled and may only be returned after delivery in accordance with the return terms stated in this policy.
Submitting a cancellation request does not guarantee that the order can be canceled. An order is considered canceled only after you receive written confirmation from Cyranlighting.
Customer Change of Mind
If you receive the product but decide that you no longer want it, you may request a return within 30 days of delivery. The product must be unused, uninstalled, undamaged, and returned in its original packaging with all parts and accessories included.
Customers are responsible for return shipping costs for returns caused by a change of mind, ordering the wrong size or color, or other reasons unrelated to product damage, defects, or shipping errors.
Original shipping charges, expedited shipping charges, and other shipping-related fees are non-refundable unless the return is caused by an error made by Cyranlighting.
Exchanges
To request an exchange for a different size, color, or product, contact our customer service within 30 days of delivery. The original item must meet all return eligibility requirements.
Cyranlighting will provide return instructions after the exchange request has been approved. The replacement item will be processed after the returned product has been received and inspected.
Cyranlighting covers reasonable shipping costs for confirmed defective, damaged, or incorrectly shipped items. For exchanges requested because of customer preference, customers are responsible for return shipping costs and any price difference between the original and replacement products.
Refunds
After we receive and inspect your returned product, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method within 3–7 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received an approved refund after 7 business days, please first contact your bank or payment provider. You may then contact our support team at info@cyranlighting.com for assistance.
Return Shipping Costs
• Damaged, defective, or incorrectly shipped items: Cyranlighting covers reasonable return shipping costs after the issue has been confirmed by our customer service team.
• Customer change of mind, incorrect size or color selection, or other customer-related reasons: The customer is responsible for return shipping costs.
• Returns sent without prior approval: The customer is responsible for all shipping costs, and the return may not be accepted.
Processing Time
Returns, refunds, and exchanges will normally be processed within 7 business days after the returned product has been received and inspected.
Replacement products will be shipped as soon as the return has been approved and the replacement item is available.
Legal Rights
This policy does not affect any legal rights you may have as a consumer under applicable law.