FAQs

Orders

1. How long does it take to process my order?

Preparation time varies depending on the type of lighting fixture ordered.

• Chandeliers: approximately 15–20 business days for production, quality inspection, secure packaging, and shipment preparation.
• Wall sconces: approximately 12–15 business days for production, quality inspection, secure packaging, and shipment preparation.
• Customized or made-to-order fixtures: preparation time may vary depending on the selected size, finish, customization requirements, and production schedule.

Business days are Monday through Friday, excluding U.S. federal holidays. Preparation time begins after payment has been successfully authorized and all required order details have been confirmed.

2. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Changes or cancellations can only be processed before the order has shipped.

For customized or made-to-order lighting fixtures, changes or cancellations may not be available once production has begun.

3. What should I do if I entered the wrong shipping address?

If you entered an incorrect shipping address, please contact our support team immediately. If the order has not yet entered packaging or shipment processing, we will do our best to update the address.

Address changes cannot be guaranteed once the order has entered production, packaging, or shipment processing. Once an order has shipped, we may be unable to modify its delivery address.

Shipping

4. How long does shipping take?

Estimated standard delivery times after shipment are:

• Chandeliers: approximately 4–6 weeks after shipment.
• Wall sconces: approximately 3–4 weeks after shipment.
• Customized or made-to-order fixtures: delivery time may vary depending on the product size, destination, carrier schedule, packaging requirements, and final-mile delivery conditions.

The delivery period begins when the order ships and does not include production or preparation time.

The total estimated timeline for chandeliers is approximately 15–20 business days of preparation plus 4–6 weeks of standard delivery. The total estimated timeline for wall sconces is approximately 12–15 business days of preparation plus 3–4 weeks of standard delivery.

5. Do you offer expedited shipping?

Yes. Expedited shipping may be available for eligible orders for an additional $200 expedited shipping fee.

Expedited shipping applies only to the transportation period after the fixture has completed production, quality inspection, and secure packaging. The applicable preparation time will still be required before shipment.

Expedited availability and the estimated delivery timeline depend on the selected product, size, weight, destination, packaging requirements, and carrier availability.

Please contact us before placing your order so our team can confirm expedited shipping availability and provide an estimated delivery timeline. Expedited delivery by a particular date is not guaranteed unless confirmed by our team in writing before purchase.

6. Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or other available delivery information.

7. What should I do if my package arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery. Include clear photos of the product, packaging, and shipping label. Our support team will review the issue and provide an appropriate resolution.

Products

8. Do your lighting fixtures include light bulbs?

Some lighting fixtures include bulbs, while others require bulbs to be purchased separately. Please refer to the individual product description and specifications for detailed information.

9. Are your lights dimmable?

Many of our lighting fixtures support dimming when used with compatible dimmable bulbs and a compatible dimmer switch. Please check the product specifications to confirm compatibility.

10. Do your lights require professional installation?

We recommend installation by a qualified electrician, especially for chandeliers, large fixtures, customized fixtures, and products requiring complex assembly or electrical work.

Returns & Refunds

11. What is your return policy?

We offer a 30-day return policy from the date of delivery for eligible items. Returned items must be unused, uninstalled, and in their original packaging with all parts and accessories included.

Customized, special-order, installed, used, clearance, or final sale items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

12. How do I start a return?

To request a return, please contact our support team and provide your order details and the reason for the return. We will review your request and provide return instructions if the item is eligible.

Please do not return an item before receiving return authorization and instructions from our support team.

13. How long does it take to receive a refund?

Once the returned item has been received and inspected, approved refunds will be processed within 3–7 business days. Your bank or payment provider may require additional time to post the refund to your account.

14. What if my refund has not arrived?

If your refund has not appeared after the applicable processing period, please contact your bank or payment provider first, as posting times may vary.

If you still cannot locate the refund, please contact our support team and we will assist you in checking its status.

Contact

15. How can I contact Cyranlighting?

If you have any questions about a product, production time, shipping, expedited service, returns, or an existing order, please contact us:

Email: info@cyranlighting.com
Phone: +1 (213) 757-1782
Customer Service: Monday to Friday, 9:00 AM – 6:00 PM
Address: 2700 W Riverwalk Cir Unit B, Littleton, CO 80123, United States